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Payments and digital access

Refund & Cancellation Policy

Clear guidelines for eligible refund requests relating to PrepMocker digital products, bundles and mock-test access.

✅
Eligible cases
Technical access issues or duplicate payments
⏱️
Request promptly
Contact support after discovering the issue
🏦
Original method
Approved refunds use the payment route where possible

Last updated: 16 September 2026. This policy applies to eligible paid digital products offered through PrepMocker. Read the product description and applicable terms before payment.

1 Digital Products

PrepMocker products may include digital mock tests, test series, bundles, subscriptions or other online educational resources.

Digital products do not require physical delivery. Access may be granted electronically after payment verification according to the product details.

2 Eligible Refund Cases

A refund request may be reviewed in the following situations:

  • Payment was completed but paid access was not provided because of a verified technical issue on our side.
  • The same order was charged more than once and the duplicate payment is verified.
  • A payment was captured but the selected service could not be delivered because of a confirmed platform-side failure.
Contact support as soon as you discover the issue. Include your order or transaction reference so that the payment can be checked.

3 Non-Refundable or Generally Ineligible Cases

Refunds are generally not available for:

  • Change of mind after purchase.
  • Wrong product or bundle selected by the user.
  • Partial or substantial use of a digital test series or bundle.
  • Failure to use an activated account or purchased access.
  • Purchases made with offers, discounts or coupons, unless the offer terms say otherwise.
  • Requests submitted without sufficient transaction information for verification.
Eligibility is reviewed based on the actual order, access status, payment confirmation and applicable product terms.

4 Cancellation

Because digital access may be activated after payment verification, an order may not be cancellable once access has been granted or the digital service has been used.

If you believe a payment was accidental, duplicated or unsuccessful while money was deducted, contact support immediately before using the related access.

5 Refund Processing

  • Approved refunds are normally sent to the original payment method where the payment provider supports it.
  • Processing time depends on payment verification, refund approval, the payment gateway and the bank.
  • Bank or payment-provider processing may take several working days after initiation.
  • We may send an email or support response when the refund is approved or initiated.
Do not share OTPs, UPI PINs, CVV or banking passwords with anyone claiming to process your refund.

6 How to Request a Refund Review

Email support@prepmocker.com with the following information:

  • ✓ Full name
  • ✓ Registered email address
  • ✓ Mobile number, if linked to the account
  • ✓ Order ID or payment transaction ID
  • ✓ Product or bundle name
  • ✓ Clear issue description and supporting proof
Requests without a transaction reference may take longer to verify. Never send passwords, OTPs, UPI PINs or complete card details.

7 Contact Us

Need help with a payment or access issue?

Send your order details and a clear description to support.

Email Support

For general support, visit our Contact Us page.