Your Privacy, Our Responsibility

PrepMocker is an independent educational practice platform for students preparing for JEE Main, JEE Advanced and NEET. This policy explains how we handle information collected through our website and services.

PrepMocker is not affiliated with or endorsed by NTA, the JEE authorities, IITs, NEET authorities or any coaching organisation unless expressly stated.

Depending on how you use the website, we may collect:

• Account information: name, email address, phone number and login-related details when you create an account.
• Test information: attempted tests, answers, scores, timing, progress and performance data.
• Transaction information: plan, order reference, transaction status and purchase date. Payment-card details are handled by the payment provider and are not intentionally stored by PrepMocker.
• Technical information: IP address, browser, device type, operating system, pages visited and approximate usage information.
• Communication information: messages, support requests, feedback and information voluntarily sent to us.

We may use information to:

• Create, authenticate and manage accounts.
• Provide mock tests, results, dashboards and educational resources.
• Save progress and show relevant performance information.
• Process purchases, subscriptions, refunds and support requests.
• Send service messages, security notices and important account updates.
• Detect abuse, protect the website and troubleshoot technical problems.
• Understand usage and improve content, navigation, speed and user experience.
• Meet legal, accounting and regulatory obligations.

PrepMocker may use cookies, local storage, pixels or similar technologies for essential functions such as login sessions, preferences, security and test progress.

We may also use analytics tools, such as Google Analytics if enabled, to understand page usage, traffic sources and technical performance. Analytics information is used to improve the platform and is not intended to identify you personally.

You can manage or delete cookies through your browser settings. Blocking essential cookies may affect login, test progress or other features.

If advertising is enabled on PrepMocker, third-party vendors, including Google, may use cookies, web beacons or similar technologies to serve and measure advertisements.

Advertising partners may use information about visits to this website or other websites to show more relevant advertising, subject to their own policies and available controls.

• Google's privacy information is available at Google Privacy & Terms.
• You can manage Google's advertising personalisation options through Google Ads Settings.
• You can learn about choices for some third-party advertising through YourAdChoices.

Where consent is required by applicable law, advertising and non-essential cookies should be enabled only after the relevant consent choice is provided.

We do not sell personal information. We may share limited information with:

• Hosting, security, email, analytics and technical service providers that help operate the platform.
• Payment providers for transaction processing, payment verification and refunds.
• Professional advisers where reasonably necessary.
• Authorities or other parties when required by law, legal process or to protect rights and safety.

Service providers may process information only for the relevant service and subject to their own privacy terms.

We use reasonable administrative, technical and organisational safeguards to protect information. These may include HTTPS, access controls, account protections, backups and monitoring.

No internet transmission or storage system can be guaranteed to be completely secure. Please use a unique password and notify us promptly if you suspect unauthorised account activity.

We retain information only for as long as reasonably necessary for providing services, maintaining records, resolving disputes, preventing abuse and meeting legal or accounting requirements.

When information is no longer needed, we may delete it, anonymise it or securely restrict access.

Subject to applicable law and reasonable verification, you may contact us to:

• Request access to personal information associated with your account.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your account or personal information where retention is not required.
• Withdraw consent for optional communications or non-essential processing.
• Ask questions or raise a privacy grievance.

Send requests to support@prepmocker.com. We may request information needed to verify the request and protect the account.

PrepMocker is intended for students and families preparing for entrance examinations. Users under the applicable age of digital consent should use online services with the knowledge and guidance of a parent or legal guardian.

We do not knowingly seek unnecessary personal information from children. If a parent or guardian has a concern, please contact us.

We may update this Privacy Policy when our services, technology, vendors or legal obligations change. The latest version will be posted on this page with a revised update date.

Continued use of the website after an update means that you have read the revised policy, subject to legal consent requirements.

For general support, visit our Contact Us page.